Privacy policy.

SOO Consultants, LLC Privacy Policy

Last updated: October 2025

SOO Consultants, LLC (“SOO”, “we”, “us”, or “our”) is committed to protecting your privacy and securing your information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.sooconsultants.com) or use our services. Please read this policy carefully. By accessing our website or using our services, you agree to the terms described herein.

1. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and, where appropriate, notified to you by email or through our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.

2. Scope of Policy

This policy applies to:

  • All visitors to www.sooconsultants.com

  • Clients and prospective clients using our consulting and IT managed services

  • Any other interactions you may have with SOO Consultants, LLC

3. Information We Collect

a. Information You Provide

  • Name, company name, email address, phone number, and other contact details

  • Payment and billing information (e.g., credit/debit card number)

  • Information about your business, employees, or clients that you provide for service delivery

  • Customer support inquiries, feedback, and communications

  • Copies of government-issued identification for identity verification (if required)

b. Information We Collect Automatically

  • Device and browser information, IP address, network connection details

  • Usage data, including session replay and navigation patterns on our website

  • Cookies and similar tracking technologies (see our Cookie Policy for details)

4. How We Use Your Information

We use your information to:

  • Set up and manage your account

  • Provide and improve our services (e.g., IT support, system monitoring, cybersecurity, business continuity planning)

  • Communicate with you about your account, services, and updates

  • Invoice and process payments

  • Comply with legal and regulatory requirements

  • Market products and features to you (with opt-out options)

  • Debug, identify, and repair errors

  • Detect and prevent security incidents, fraud, or illegal activity

  • Personalize your experience on our website and services

5. Information of Others

If you provide us with personal information about others (e.g., employees, clients), you are responsible for ensuring you have the right to do so and that your instructions comply with applicable data protection laws. We process such information only as directed by you and do not use it for independent marketing or sales.

6. Data Sharing and Disclosure

We may share your information with:

  • Service providers, partners, contractors, or vendors for analytics, marketing, auditing, customer support, and professional services

  • Successor entities in the event of a merger, acquisition, or asset transfer

  • Law enforcement, government agencies, or professional advisors as required by law or to protect our rights

We do not sell your personal information.

7. Data Location and International Transfers

SOO Consultants, LLC is based in the United States. All data is stored and processed in the USA. If you access our services from outside the USA, your data will be transferred and stored in the USA.

8. Data Retention

We retain your personal information as required by law and for as long as necessary to provide our services, fulfill contractual obligations, and resolve disputes.

9. Security

We implement industry-standard security safeguards to protect your information. While we strive to ensure the confidentiality, integrity, and availability of your data, no system is completely secure. For more details, see our Security Practices webpage.

10. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, amend, or delete your personal information

  • Object to certain uses of your data (e.g., direct marketing)

  • Withdraw consent at any time (where applicable)

To exercise these rights, contact us at help@sooconsultants.com.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, analyze usage, and market our services. You can manage your cookie preferences via your browser settings. For more information, see our Cookie Policy.

12. Contact Us

For questions, requests, or complaints about this Privacy Policy or our data practices, contact us at:

Email: help@sooconsultants.com